Enhancing the Business value of IT

Web2.0 initiatives on which you invested some 3 million dollars, or may be that legacy modernization initiative which you promised would deliver or server virtualization initiative that gulped millions need to show and deliver value. You made the business spend lot of money on retaining and generating information, but never took that last step towards monetizing the information. This is the time to look back and spend extra effort to evaluate the effectiveness of such initiatives and realize value through them. Hence, IT leaders should now focus on measuring and aligning IT goals with business.

But, the question is - what was missing while IT delivered all these projects, and business was satisfied with just the customary 2-3% of revenues as IT spend reflected in its annual report card. IT would not substantiate business benefit, and business too based on its previous experience did not expect the same from IT. While it had been reiterated many times since 80’s, the need was to have solutions prescribing – Business value of IT. Over years organizations struggled to measure value of IT spends through various prescriptive frameworks (like Val IT, GVM). While the value being delivered could now be quantified, after the solution was implemented and put to use; the need of the day now is to have solutions and efforts that deliver value right from onset, rather than having to measure value post IT spend. The challenge ahead is how to achieve solutions that deliver business value, right from inception.

Answer to this is – Get the strategies correct, than introducing some more fancy IT solutions. Focus on alignment and control. Some of the steps that can help in this regard can be:

• SLAs b/w IT and biz that don’t just guarantee uptime, but also promote alignment through use of business metrics
• Adoption of ITIL – service orientation attuned to improving business performance
• IT policies and directions with end customer in mind
• IT Strategic Oversight committee to prioritize the IT spend plan. Focus of such committee should be on strategic projects, that have the capacity to deliver direct business benefit
• Infrastructure, application and architecture strategies that drive business value, such as Green IT, SaaS drive, establishing COBIT controls